Refund & Return Policy

All sales are final. We do not accept returns or provide refunds for products that are received in good and satisfactory condition.

However, if a product is defective, damaged, deficient, or you receive the wrong item, please contact us so that we can review the issue. If the issue is confirmed, we will process a full refund for the affected product.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, deficient, or if you receive the wrong item.

To report an issue, please contact us at pocketgearstores@gmail.com and provide your order number, a description of the issue, and photos or other supporting information where applicable.

After reviewing your claim, if we determine that the product is defective, damaged, deficient, or incorrect, we will process a full refund of the purchase price to your original payment method.

Returns and Refunds

Refunds and returns are not allowed for products that are received in satisfactory condition. All sales are final.

We do not provide refunds or accept returns due to:

• Change of mind
• No longer wanting the product
• Ordering the wrong product, size, color, or quantity
• Products that have been used or worn
• Minor differences that do not constitute a defect
• Personal preference or dissatisfaction when the product is not defective
• Any other reason unrelated to a confirmed product defect, damage, deficiency, or incorrect item

If the product is confirmed to be defective, damaged, deficient, or incorrect, we will provide a full refund of the purchase price.

Exceptions / Non-Returnable Items

Because all sales are final, products cannot be returned unless they are confirmed to be defective, damaged, deficient, or incorrect.

Certain types of items may also be excluded from refunds where permitted by applicable law, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

If you have questions about a specific product, please contact us at pocketgearstores@gmail.com before making a purchase.

Exchanges

We do not offer exchanges.

If you receive a product that is defective, damaged, deficient, or incorrect, please contact us at pocketgearstores@gmail.com. After reviewing and confirming the issue, we will process a full refund where applicable.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, applicable consumer protection laws may provide customers with a statutory right to cancel or return an order within 14 days, subject to applicable legal requirements and exceptions.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Refunds

We do not provide refunds for products that are received in good and satisfactory condition. All sales are final.

If a product is confirmed to be defective, damaged, deficient, or incorrect, we will process a full refund of the purchase price to the original payment method.

Once the refund has been approved, we will notify you. Please allow up to 10 business days for the refund to appear on your original payment method, as processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at pocketgearstores@gmail.com.